White Cloud Concierge

Account & data deletion

You can delete your White Cloud Concierge account at any time. This page describes how to request deletion, what is removed, and what is retained.

How to request deletion

From the app

  1. Open White Cloud Concierge.
  2. Go to Settings.
  3. Tap Delete account.
  4. Confirm by typing DELETE.

By email

If you cannot reach the in-app option, send a message from the address on the account to hello@whitecloudconcierge.com. We process requests within 30 days.

What is deleted

  • Account email and profile
  • OAuth identity links (Google, Apple)
  • Push notification tokens
  • Crash and analytics data tied to the account
  • Payment customer records, where applicable
  • The account’s association to any property in the app

What is retained

Property maintenance history — work performed, invoice line items, condition reports — is attached to the address, not to a person. After account deletion, this history is anonymized: name and personal identifiers are stripped, and the maintenance record is preserved so future owners of the property can see what care it has received. The home is the system of record.

Other questions

For the full data inventory and retention details, see the Privacy Policy.